Refunds and trial

Free trial

Every new shop gets a 30-day trial with all modules switched on. You do not enter a card to start, and nothing is charged when the trial ends unless you choose a plan and pay.

If you do nothing, the trial ends and your shop becomes read-only. Nothing is deleted; you can pick a plan any time and carry on.

Monthly plans

You can cancel a monthly plan at any time. The cancellation takes effect at the end of the month you have already paid for, and you keep full access until then.

We do not refund the month that is running. That month is delivered to you in full until its last day.

Yearly plans

A yearly plan costs ten months for twelve. If you cancel before the year is over, ask us and we refund the unused part of the year pro rata.

Write to the support address below with the e-mail address of your account. We answer as soon as we can.

Paddle is the seller of record

Our order process is run by Paddle.com, our reseller and merchant of record. Paddle processes the payment, collects and pays the applicable taxes, issues the invoice and handles refunds on our behalf. Your payment appears under Paddle’s name on your statement.

Our listed prices exclude taxes. Paddle, as merchant of record, calculates the VAT, GST or sales tax that applies in your country and collects it at checkout on top of the listed price.

Paddle’s own buyer terms apply to your purchase. Refunds approved under this page are paid back to the payment method you used.

DiveHive Plus (divers)

DiveHive Plus is an optional paid subscription for individual divers: $3.99 a month or $29 a year, tax included. The free diver app stays free. You can cancel at any time; the cancellation takes effect at the end of the period you have already paid for, and you keep Plus until then. Subscriptions bought in the iOS or Android app are managed and refunded through Apple or Google under their terms.

If you are a consumer in the EU, the UK or another country that gives you a right to withdraw from a distance contract, you can withdraw from a Plus purchase within the period set by law (14 days in the EU and the UK) without giving a reason. If you ask for Plus to start right away, we ask you to confirm that at checkout; where the law allows, an amount for the time you already used Plus may then be deducted from a refund. Your statutory rights stay as they are.

Plus bought on the web is sold by Paddle, which pays any refund back to the payment method you used. To cancel, withdraw or ask a question, write to support@divehive.app.

Your statutory rights

This page does not limit rights you have by law where you live, for example a right to withdraw from a distance contract. Those rights stay as they are.

Questions

Write to support@divehive.app. A person reads every message.