HomeFAQ
Questions, answered plainly.
For shops, pros, divers and clubs. If your question is not here, write to hello@divehive.app and a person answers.
33 questions in 6 groups
General
What is DiveHive?
A platform for dive shops and divers. Shops plan trips, boats, guides and gear, collect sealed waivers and show the day on a Board in the briefing area. Divers get one free account, one logbook and one place to sign once per shop.
Is DiveHive available yet?
DiveHive is opening soon. Join the waitlist and we write once when it opens. Founding shops get the founding offer. The iOS and Android apps arrive with launch.
Who runs DiveHive?
DiveHive is a product of AppMinds.dev Inc., based in Puerto Galera, Philippines (SEC registration no. 2026070257796-63). See the imprint.
Where can I use DiveHive?
Anywhere. Ten languages, and every location has its own currency and time zone. The Philippines is the first market, with the deepest local content.
How do I contact you?
Write to hello@divehive.app for general questions and support@divehive.app for help and data protection. There is no phone line.
Shops: price and billing
How much does DiveHive cost?
A base fee per location from $49 a month billed yearly, or $59 monthly, plus optional modules. Five editions bundle the usual combinations. Prices exclude tax and are shown for your region. See pricing.
What is a location, a module and an edition?
A location is one dive base. Modules add POS and retail, accommodation, growth and liveaboards. Editions are Dive Center, Dive Shop, Dive Resort, Liveaboard and Everything.
Why is the price different in another country?
Prices follow the country of your location, in three regional levels: the full price, 10% less and 25% less. Checkout charges by your billing country.
Is there a free trial?
Yes: 30 days with every module on, no card needed. Afterwards your shop is read-only until you pick a plan. Nothing is deleted.
Do you take a commission on payments?
No. Guests pay into your own merchant account and DiveHive takes 0%. DiveHive never holds the money.
Are prices with or without tax?
Without. Paddle, our reseller and Merchant of Record, adds VAT, GST or sales tax at checkout and issues your invoice.
Can I pay monthly, and can I cancel?
Monthly or yearly; yearly is about two months free. A monthly plan ends with the paid month. A yearly plan refunds the unused part on request.
What if I have more than one location?
Every further location costs 20% less, each with its own boats, staff, Board, time zone and currency.
Which discounts exist?
Founding shops get 50% off for 12 months, then 20% off for as long as they stay. Shops with a verified conservation credential get 10%. There are also promo codes, ambassador codes and invite rewards. Discounts never stack: the best single one applies.
Do I pay per staff member or diver?
No. Every plan includes unlimited staff, divers and Board screens.
Do you issue official invoices for my guests?
No. DiveHive's receipts are clearly marked as not official, and accounting sync to Xero, QuickBooks or CSV keeps your official invoicing where it is.
Shops: running the day
Does it work with bad internet?
Yes. Check-in, group logs, the counter and the Board keep working offline and sync once the signal is back. Screens show how old their data is.
Who can see medical forms?
The diver and the shop's owners and admins. Guides see only the signing status. Medical answers never appear on the Board, in notifications or in analytics.
Is a signed waiver legally valid?
DiveHive seals each signed PDF with a digital signature and an audit trail. Requirements differ by country, so the shop stays responsible for its waiver text and local law.
What does the Board need?
Any TV or monitor with a small PC, a stick computer or a browser in full screen. It needs nobody to touch it and comes back on its own after a power cut.
Can we move from another system?
Yes. Importers read exports from Diversdesk, Bloowatch, ScubaCloud and Dive Shop 360, CSV templates cover the rest, and founding shops get the import done for them. See switching.
Does DiveHive replace our agency's certification?
No. Courses run in DiveHive, and agency sync handles certification checks and submissions, starting with PADI and SSI. Certifications are still issued by the agency.
Divers
Is DiveHive free for divers?
Yes, always. DiveHive Plus is an optional extra for photo storage and scrapbooks: $3.99 a month or $29 a year, tax included, the same price everywhere.
Do I need the app to dive with a DiveHive shop?
No. Shops send a booking link that works in any browser, and you can check in with a QR pass sent by e-mail.
What do shops see about me?
For your trip: your name, certification, dive count, gear sizes and the notes you share. Medical answers go only to the shop you sign for. You choose what other divers see.
Can children and teenagers dive?
Yes, with a guardian, who signs waivers and gives consent. Your own account starts at 16. Juniors aged 13 to 15 get a login only when a guardian invites them; under 13, a guardian manages a junior profile.
Can I delete my account?
Yes, in your settings. It is deleted after a 30-day grace period. Shops keep the records they hold under their own retention rules.
Which languages are there?
English, German, Spanish, French, Japanese, Simplified Chinese, Korean, Filipino, Indonesian and Thai.
Pros
Do pros pay anything?
No. Instructors, divemasters, guides, captains, crew and freelancers use DiveHive free. Shops pay per location, never per staff member.
Can I work for several shops?
Yes. One account shows your work at every shop. Other shops see you as Unavailable when you are busy elsewhere, never where or why.
Do I keep my history if I change shops?
Yes. Your ratings, verified work history, pro CV and personal logbook stay with you. See for pros.
Clubs and conservation
Are clubs supported?
Yes. Club mode is free up to 100 members. Above that, a club pays a flat $16 a month billed yearly, or $19 monthly.
We are a conservation organisation. How can we work with DiveHive?
Partner organisations are free: they verify credentials, run programmes and see the data their members share. Write to hello@divehive.app.
Still curious?
Join the waitlist and we write once when DiveHive opens. Questions go to hello@divehive.app.